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Water Meter Improvement Program

Posted Tuesday, October 20, 2015

The Regional District of North Okanagan (RDNO) - Greater Vernon Water (GVW) is beginning a multi-year Water Meter Improvement Program. This program has two components – updating the meter reading technology for all GVW customers and replacing old meters where required.

The Water Meter Improvement Program will:

  • Improve meter reading accuracy;
  • Improve customer service;
  • Reduce operational costs;
  • Replace ageing meters which are nearing the end of their serviceable life; and
  • Reduce the need for staff to enter properties and businesses to obtain meter reads.

Currently, water meters are read manually using touch pads located on the outside of buildings. This requires a meter reader to walk up to each touch pad to collect a reading. These touchpads will be replaced with an Encoder-Receiver-Transmitter (ERT). Using wireless radio frequency (RF) technology, the ERT will allow GVW to collect meter reading data remotely using low frequency radio waves.

There is no cost to the property owner for replacing the existing touch pad with an ERT or to replace an existing water meter. In most cases no appointment is necessary and there will be no interruption to the building’s water service, when the ERT is installed. The customer will receive a confirmation notice at the time of installation. However, if a customers’ meter is an older model, the meter may need to be replaced in order to install the ERT. In those limited cases where there are special requirements for ERT installation or meter replacement, those customers will be contacted to arrange an appointment.

Customers can decline having an ERT installed for reading their water meter; however, in the future there will be a fee for the manual reading service for customers that opt out. GVW customers will be receiving information with their utility bills, but can also visit www.rdno.ca/watermetering or call 250-550-3700 to learn more about GVW’s Water Meter Improvement Program.