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How to Pay Your Utility Bill

If you have received a utility bill and live within an Electoral Area, you can pay your bill in person by debit card, cash or cheque or money order at the Regional District of North Okanagan (RDNO) office, or you can mail your cheque to the RDNO office.

Grindrod and Whitevale water customers can apply for the Utility Pre-Authorized Payment Program

If you live in the District of Coldstream, or the City of Vernon, please pay your utility bill through your municipality. 

Utility bills can also be paid online through most banks. Use your seven-digit utility account number.  (Number starts with a 7- - - - - -).  

There are various truncations of the payee names listed under each financial institution. The following are a list that we have come across.

Credit card payments for utility invoices are not accepted directly by the RDNO.

However, there are some third-party online bill payment service providers such as Plastiqu or an app called Paytm that allow for this payment method.

Are you planning on using a third party provider to pay your utility bills with a credit card? Keep in mind:

  • The RDNO is not affiliated with any third-party payment providers.
  • Some service providers may charge service fees.
  • There may be a transaction limit imposed by the third-party.
  • There may be restrictions on the types of credit cards accepted.
  • Refer to the service provider’s website for terms and conditions of their service, charges, and payment processing times.

Also, RDNO staff are not trained to advise you on this payment process.  If you choose this option, make sure you research the payment provider and allow for enough processing time.