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How to Pay Your Utility Bill

If you have received a utility bill from the Regional District of North Okanagan (RDNO) you can:

  1. Pay your bill in person by debit card, cash, cheque or money order at the RDNO office at 9848 Aberdeen Road, Coldstream
  2. Mail your cheque to the RDNO office
  3. Apply for the Utility Pre-Authorized Payment Program
  4. Pay online through your bank account
    • Use your seven-digit utility account number (number starts with a 7- - - - - -)
    • There are various truncations of the payee names listed under each financial institution. The following are a list that we have come across.
Financial Institution RDNO Bank Payee Name
Bank of Montreal (BMO) REGIONAL DISTRICT OF NORTH OKANAGAN
C.I.B.C. & Presidents Choice NORTH OKANAGAN (R.D.) UTILITY
Credit Union - Coast Capital N.Okanagan Util Regional District (No space after the N)
Credit Union - Interior Savings North Okanagan, Regional Dist. - Utilities
Credit Union - Valley First North Okanagan - Reg District - Utilities
HK (Hong Kong) REGIONAL DISTRICT OF NORTH OKANAGAN
H.S.B.C. RDNO
Manulife REGIONAL DISTRICT OF NORTH OKANAGAN - UTILITIES
Royal Bank REGIONAL DIST. NORTH OKANAGAN UTIL
Scotia Bank REGIONAL DIST NORTH OKANAGAN-U
Tangerine REGIONAL DISTRICT OF NORTH OKANAGAN - UTILITIES
TD (Toronto Dominion) REGIONAL DISTRICT OF NORTH OKANAGAN

Credit Card Payments

Please note that credit card payments for utility invoices are not accepted directly by the RDNO.

However, there are some third-party online bill payment service providers such as Plastiqu or an app called Paytm that allow for this payment method.

Are you planning on using a third party provider to pay your utility bills with a credit card? Keep in mind:

  • The RDNO is not affiliated with any third-party payment providers
  • Some service providers may charge service fees
  • There may be a transaction limit imposed by the third-party
  • There may be restrictions on the types of credit cards accepted
  • Refer to the service provider’s website for terms and conditions of their service, charges, and payment processing times.

Also, RDNO staff are not trained to advise you on this payment process.  If you choose this option, make sure you research the payment provider and allow for enough processing time.

Note:  If you live in the District of Coldstream, or the City of Vernon, your utility bill must be paid through your municipality.