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Water Billing

Recent Billing Inserts

July 2020 - Learn how to set your irrigation timer to save you money! 

March 2020 - Joint bill stuffer with the City of Vernon

December 2019 - Water Utility 2019 Capital Projects Recap

October 2019 - Avoid Leaks and Learn about Climate Change Action Planning

October 2018 - Winterizing Plumbing

April 2018 - Getting the Most Out of Your Meter / Finding Leaks

July 2017 - Rate Changes

April 2017 - Xeriscape Plant Ideas

October 2016 - Asset Management - 2016 Infrastructure Projects

July 2016 - Rate Changes / Irrigation Tips

April 2015 - New Construction Highlights / Fixing Leaks

Billing Contacts

Questions about your bill?
Contact your municipality:

City of Vernon

District of Coldstream

RDNO – Electoral Areas

Questions about how the rates are set?
Contact GVW at 250-550-3700


News: Greater Vernon Water customers within Electoral Areas B, C, and D, billing will be delayed by 30 days for each of the next two quarterly billing periods. Instead of sending bills in mid-April, bills will be sent in mid-May. And, the following billing period will also change from issuance in mid-July to mid-August. The Board gave permission for the City of Vernon and District of Coldstream to determine their own strategies for potential relief. Greater Vernon Water customers within these two municipalities should contact their municipality for information specific to them.

Greater Vernon Water (GVW) is a regional water utility owned and operated by the Regional District of North Okanagan (RDNO).   The utility provides water to customers in Vernon, Coldstream, and adjacent rural areas to ensure safe and reliable drinking water.  The RDNO contracts out some services to the City of Vernon and the District of Coldstream to achieve efficiencies, such as billing and operations, which is why your water bill comes from your municipality.

Water rates are set by the RDNO Board of Directors, which includes political representatives from the City of Vernon, the District of Coldstream, and Electoral Areas “B” and “C”. The rates are based on the actual cost to provide water.  As GVW is a publicly run utility, it legally cannot run a deficit and each year’s annual expenses, including operation & maintenance, debt payments, construction and reserve contributions, must be recovered directly from user fees during that year or be funded from reserves.  GVW does not receive any taxation money and the only outside source of income are grant funds that the utility seeks out to assist in reducing costs to customers.   

Domestic (residential), Non-domestic (commercial/industrial/governmental), and Vacant Land customers pay an Infrastructure Base Fee.  The purpose of this fee is to stabilize the amount of incoming revenue to cover the costs of the water system as the majority of the cost to deliver water to a property do not depend on the volume of water used.

Domestic consumption charges per cubic metre (in addition to the Infrastructure Base Fee):

Tier Volume Rate (effective January 1, 2020)
1 0-40 cubic metres per quarter $0.89/cubic metre
2 Over 40-80 cubic metres per quarter $1.79/cubic metre
3 Over 80 cubic metres per quarter $2.69/cubic metre
3a Non Domestic and Mixed Use only - Over 1,000 cubic metres $1.79/cubic metre

A new Water Meter Renewal Fee was created to equitably fund water meter replacement costs and ensure transparent accounting.  GVW has begun a multi-year asset management program to better manage the costs associated with maintenance, repair, and replacement of infrastructure.  The Infrastructure Base Fee was reduced to offset the introduction of this fee to customers, so the vast majority of customers will see no increase to the fixed fee portion of their bills.

Water Meter Renewal Fee—based on meter size

Quarterly Fee (effective January 1, 2020)

26mm or less (1" and less) $7.48
27mm - 55mm (1 1/2" - 2") $37.40
56mm - 80mm (2 1/2" - 3") $74.80
81mm - 110mm (3 1/2" - 4") $107.00
111mm - 160mm (4 1/2" - 6") $214.00
160mm and larger (6" and larger) $321.00

An unmetered fee (where metering is NOT possible) of $250.00 per quarter is added to the Infrastructure Base Fee.  Where metering IS possible, a flat rate per quarter is added to the Infrastructure Base Fee as follows:

  • Initial and first full quarter after written warning $320.00
  • Second and third quarters $530.00
  • Fourth quarter $1,000.00
  • After one year and beyond $2,000.00

Frequently Asked Questions

Click on question to expand:

What do the water rates pay for?

There is a new fee on my bill – a “Water Meter Renewal Fee”.  What is it for?

Why do we spend money on treating water used for agriculture?

Can a non-agricultural customer access the non-potable water system?

GVW’s water rates seem high compared to other communities – why is that?

Why have GVW’s water rates doubled in the last 12 years?

How often will I get a utility bill?

How do I pay my utility bill?

How do I change my Mailing Address?

What if property ownership changes?


Please direct inquiries to:
Phone: 250-550-3700
Fax: 250-550-3701
E-mail:  [email protected]