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Water Emergencies / Leaks / Main Breaks

September 26, 2019 - UPDATE 8:45am - the repairs have been made and the water line is back up and running.

September 26, 2019 at 2:56pm - there has been a water main break at 1605 - 30 Street and operations crews are currently working on it. The water is shut off and it affects properties between 18 Avenue to 15 Avenue. We will advise once repairs have been made and the water is turned back on. We thank you for your patience.

September 25, 2019 - UPDATE 3:25pm - the repairs have been made and the water line is back up and running.

September 25, 2019 - there is a water main break at 6252 Pleasant Valley Road and operations crews are working to repair it. The water is shut down and this affects approximately 60 properties. Updates will be posted once the repairs are made and the water is back on.

Water Main Emergency Contacts

For burst pipes on public property or similar water emergencies, call:

Municipality / Electoral Area
Weekday Hours
After Hours / Weekends

City of Vernon
RDNO Electoral Areas "B" and "C"
Stepping Stones (Spallumcheen)

250-549-6757 7:00am - 3:30pm 250-542-5361
District of Coldstream
RDNO Electoral Area "D"
250-550-1505 Winter (Sept-May approx):
7:30am - 4:00pm
Summer (May-Sept approx):
7:00am - 3:30pm
South Vernon Irrigation District
250-550-3700 8:00am - 4:00pm 250-550-3186

Turning Your Water Service On and Off

You may need to shut off your property’s water supply to find the source of a water leak or to do construction or renovation work that affects plumbing systems.  There is often a valve near the water meter you can use to control water flow inside your property but if you need to turn off the supply before that point you will need to contact the municipal public works office to have an Operator locate and turn off your service.  Only property owners can request a service call, unless it's an emergency.  When the Operator arrives, make sure that someone who can approve the service call fee is on site.

Water Service Call Out Fees

Fees are based on the scheduled time of the service call. Details on these fees can be found in Bylaw No. 2768, 2018.

Operator Call Out Service Fee
(includes call-outs during business hours, for meter inspections, meter re-reads / meter in / meter out, shut-off / turn-ons, per water sample request or other customer request that requires an operator site visit)

$55.00  per occasion (water sample request fee at the discretion of the Water Quality Manager, labratory fees not included)                                             

After Hours Call Out Fee    $85.00 per hour, minimum $170.00