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Water Emergencies / Leaks / Main Breaks

18 Street between 23 Ave and 24 Ave (across of VSS) 

Posted: Friday, May 31, 2019 - 10:00am

Please be advised that we have a main break on 18 Street between 23 Avenue and 24 Avenue (across of Vernon Secondary School) and crews are working on it. The water is shut off and effects properties on 23 Avenue and 24 Avenue. Greater Vernon Water thanks you in advance for your patience.

Dallas Road Area - Water Main Shut Down

Posted: Friday, May 3, 2019 - 9:00am

While doing repairs to a leaking curb stop on Dallas Road, the Utility has had to shut down the main that supplies Dallas Road. This will affect approximately 50 homes in the area and means that the homes will be either without water or have very little pressure. Crews are working on it today and expect it to be back up within 4 hours if no other issues arise.

16th Street & 37th Avenue - Water Main Break

Update - March 25, 2019: The water main break at 16th Street & 37th Avenue has now been repaired.

Posted Friday, March 22, 2019:

There is a water main break at 16th Street & 37th Avenue. Crews are currently onsite. The water is shut off and this break is affecting approximately 10-15 properties. Greater Vernon Water thanks you in advance for your patience and will notify when repairs are complete.

39th Avenue & Mutrie Road - Water Main Break

Update - March 22, 2019: The water main break at 39th Avenue & Mutrie Road has now been repaired.

Posted Thursday, March 21, 2019:

There is a water main break at 39th Avenue & Mutrie Road. Crews are investigating and making any necessary repairs. Greater Vernon Water thanks you in advance for your cooperation while repairs are being completed.

Water Main Emergency Contacts

For burst pipes on public property or similar water emergencies, call:

Municipality / Electoral Area
 
Phone
 
Weekday Hours
 
After Hours / Weekends
 

City of Vernon
RDNO Electoral Areas "B" and "C"
Stepping Stones (Spallumcheen)

250-549-6757 7:00am - 3:30pm 250-542-5361
District of Coldstream
RDNO Electoral Area "D"
 
250-550-1505 Winter (Sept-May approx):
7:30am - 4:00pm
Summer (May-Sept approx):
7:00am - 3:30pm
 
250-550-1505
Outback
Delcliffe
South Vernon Irrigation District
250-550-3700 8:00am - 4:00pm 250-550-3186

Turning Your Water Service On and Off

You may need to shut off your property’s water supply to find the source of a water leak or to do construction or renovation work that affects plumbing systems.  There is often a valve near the water meter you can use to control water flow inside your property but if you need to turn off the supply before that point you will need to contact the municipal public works office to have an Operator locate and turn off your service.  Only property owners can request a service call, unless it's an emergency.  When the Operator arrives, make sure that someone who can approve the service call fee is on site.

Water Service Call Out Fees

Fees are based on the scheduled time of the service call. Details on these fees can be found in Bylaw No. 2768, 2018.

Operator Call Out Service Fee
(includes call-outs during business hours, for meter inspections, meter re-reads / meter in / meter out, shut-off / turn-ons, per water sample request or other customer request that requires an operator site visit)

$55.00  per occasion (water sample request fee at the discretion of the Water Quality Manager, labratory fees not included)                                             

After Hours Call Out Fee    $85.00 per hour, minimum $170.00