Dog Control

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DocuPet is RDNO’s official pet licensing partner for the Greater Vernon/White Valley service area.  

How do I license my dog?

• Online at rdno.docupet.ca
• Over the phone by calling 1-855-249-1370 (toll-free)
• In person at:
  • RDNO main office at 9848 Aberdeen Road, Coldstream
  • Village of Lumby Municipal Hall at 1775 Glencaird Street
  • District of Coldstream Municipal Hall at 9901 Kalamalka Road
• By mail

Benefits included with your dog licence:

• Access to the free HomeSafe™ 24/7 lost pet service
• A selection of over 160 unique designer tag options that double as your pet’s official RDNO licence. DocuPet donates 20% of the proceeds from designer tags to the Vernon and District SPCA.
• A central dashboard for your pet’s medical records and information

• Reunite quicker with a lost pet: When you license your pet, you become part of a network of responsible dog owners in the community. Lost pets with valid licence tags equipped with HomeSafe™ are reunited with their families faster and easier.
• It’s cost-effective: If your dog is found roaming the neighbourhood and doesn’t have a licence, dog control won’t have any contact information for you and will bring the dog to the pound. In addition to an impounding fee, dog owners are charged a daily boarding fee for each day their dog stays at the pound. If your dog is wearing a license tag, you will be contacted immediately and can prevent boarding fees from adding up.
• Provides services to our community: Dog licensing fees help pay for the costs of providing dog control services in our community. Dog control is an important service that responds to emergencies that involve dogs, such as dog attacks or roaming dogs. Dog control even responds to motor vehicle accidents when dogs are in the car and care for the dog if the owner is taken to the hospital.
• It’s the law: Under Bylaw No. 2881, all dogs must wear an official licence, and this licence must be renewed annually.

Whether paying by mail, in person or online please reference the Bylaw Offence Notice number located on the upper right hand corner of the notice, similar to the example here:

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By Mail:
When paying by mail, make the cheque payable to "Regional District of North Okanagan."  Please do not send cash in the mail.

Address the envelope to:
Regional District of North Okanagan
9848 Aberdeen Road
Coldstream, BC
V1B 2K9

In Person: 
Regional District Office
9848 Aberdeen Road
Coldstream, BC
V1B 2K9

Office hours: 8 a.m. to 4:30 p.m. Monday to Friday (closed on holidays)
We accept Debit, Cheque, Cash, Visa, and Mastercard

Online:
Visit Pay Online by Credit Card and follow the steps to use the online Option Pay Service.

If the bylaw notice is paid within 14 days, a discount will apply, depending on the amount issued on the notice.  If payment is not made within 14 days and a dispute has not been filed then the full notice amount becomes immediately due and payable.

If payment has not been received by the 14 days, the notice may be forwarded to our collection agent.