The Delcliffe Water Utility (Delcliffe) is a small utility owned and managed by the Regional District of North Okanagan (RDNO) and serves 30 properties in the Delcliffe and Cameron Road area with water supplied from Okanagan Lake. The City of Vernon operates and maintains the distribution system as well as administers the billing for the utility.
Delcliffe is part of GVW which is a regional water utility owned and operated by the RDNO.
Properties within the Delcliffe system get invoiced fixed fees annually. Water rates are set by the RDNO Board of Directors and customers are welcome to contact GVW staff if you have questions about the rates. Please contact the City of Vernon if you have questions about the specific charges on your bill.
GVW does not receive any taxation money and the only outside source of income are grant funds that the utility seeks out to assist in reducing costs to customers. The Greater Vernon Water Rates Imposition Bylaw No. 2864, 2020 can be found under the Bylaws section.
As a regional utility, GVW legally cannot run a deficit and each year’s annual expenses, including operation & maintenance, debt payments, construction and reserve contributions, must be recovered directly from user fees during that year or be funded from reserves.
Billing Information Water & Sewer Utility Billing How to Pay Your Utility Bill
- GVW Rates Imposition Bylaw No. 2864, 2020
- GVW Subdivision and Development Servicing – Bylaw No. 2650, 2013
- GVW Subdivision and Development Servicing Application Procedures and Administrative Fees - Bylaw No. 2658, 2015
- GVW Metering – Bylaw No. 2731, 2019
- GVW Use and Regulation – Bylaw No. 2545, 2014
- Cross Connection Control Regulation – Bylaw No. 2651, 2014
- Development Cost Charges – Bylaw No. 1983, 2004
- Greater Vernon Regional Water Supply Local Service Establishment - Bylaw No. 1262, 1994
- Ticket Information Authorization – Bylaw No. 2908, 2021
To ensure water remains clean and uncontaminated, the RDNO has a Cross Connection Control Program. Certain services at higher risk of introducing contaminates into the water system must install cross connection prevention devices as per the Regional District of North Okanagan Cross Connection Control Regulation Bylaw No. 2651, 2014. These devices prevent contaminates from flowing backward, in the rare but possible instances of reverse flow into the community water supply.
- Backflow Assembly Test Report
- Bacteria Water Sample Collection - New Water Line
- Cross Connection Assessment
- Development Variance Permit
- Early Turn-On/Late Turn-Off (Agriculture)
- Encoder-Receiver-Transmitter (ERT) Opt Out
- Farm Classification
- Farm Classification - New Farm Supplement
- Fire Hydrant Request
- Garden Service
- Hydrant Use Permit
- Hydraulic Model
- Leak Adjustment
- Legal Document Amendment or Discharge
- Owners Appointment of an Agent
- Proof of Water
- Truck Fill Station/Standpipe User Agreement
- Water Allocation Adjustment
- Water Main Testing Checklist
- Water Meter Removal
- Water Service Application
Printed copies of these GVW forms are also available at the RDNO office.
GVW has year-round water restrictions, with no lawn sprinkler use allowed between the hours of 10:00 am - 7:00 pm, to limit water waste. To learn more about ways you can make your home or business more waterwise, visit our water conservation page.
Delcliffe follows the Interior Health Water Quality Program, which is dedicated to achieving safe, clean, reliable drinking water as an essential component of a healthy community.
Annual and Monthly water quality reports are published to ensure transparency.
Residents can sign up for email notifications to follow water source changes or supply interruptions (planned or emergency).
- Greater Vernon Water Fire Hydrants on Private Property - Policy No. ENG-WTR-004
- Greater Vernon Water Purchase of Agricultural Water Allocation - Policy No. ENG-WTR-005
- Latecomer Procedure - Policy No. ENG 001, and Procedure Manual (includes Application
- Maximum Number of Water Services - Policy No. ENG-WTR-001
- Statutory Right of Way Release - Policy No. BPOL-007
- Utility Acquisition - Policy No. ENG-WTR-002
New developments requiring water servicing from GVW must follow the following standards:
- Greater Vernon Water Subdivision and Development Servicing Bylaw No. 2650, 2013
- AC Pipe Crossing
- Air Valve Chamber
- Highway/Railway Crossing
- Typical Irrigation Service - 38mm - 75mm
- Typical Outdoor Water Meter Box
- Typical Outdoor Water Meter Pit
- Typical Water Meter Installation in Building
- U Bend Detail
- Water Main Anchors
GVW's metering program requires water meters on all services. Please see Greater Vernon Water Metering - Bylaw No. 2731, 2019.
To ensure water remains clean and uncontaminated right to your tap, we have implemented a Cross Connection Control Program. Certain services at higher risk of introducing contaminates into the water system must install cross connection prevention devices as per the Regional District of North Okanagan Cross Connection Control Regulation Bylaw No. 2651, 2014. These devices prevent contaminants from flowing backward within a piping system and into the potable (drinking) water system.