The Whitevale Water (WVW) system serves approximately 90 customers in Whitevale, a residential community in Electoral Area "D". Water is supplied from a well inside the community.
Water rates are set by the RDNO Board of Directors, which includes political representatives from the municipalities they serve. Rates are based on the actual cost to provide water. WVW does not receive any taxation money and the only outside source of income are grant funds that the utility seeks out to assist in reducing costs to customers.
Properties within the WVW system are not metered and are invoiced fixed fees quarterly. A discount of 10% will be applied to the RDNO account if paid on or before the due date.
The water rates for the WVW system can be found on Schedule F of the Small Utilities Rates and Regulations Bylaw.
Billing Information Water & Sewer Utility Billing How to Pay Your Utility Bill
As a regional utility, MLW legally cannot make a profit on services. A deficit is also not allowed and each year’s annual expenses (see example list below) must be recovered directly from user fees during that year or be funded from reserves.
Expected annual expenses
- debt payments
- construction, and
- reserve contributions
All parcels with a service connection pay an Infrastructure Base Fee independent of whether the parcel is connected to the water utility or not.
A consumption fee is charged for water consumption for each residential unit and/or commercial unit (in addition to the Infrastructure Base Fee). Once a property has been connected to the water utility infrastructure, the consumption fee will always be charged to that property. It will not be adjusted seasonally.
How do I change my mailing address?
Notify BC Assessment directly to change your mailing address so that future utility bills, property tax notices and BC Assessment notices are mailed to your new address.
The RDNO receives weekly notification of address changes. BC Assessment Change of Address Notification can be completed the following ways:
- go to their website at "update your property information"
- call 1-866-825-8322
- forward via mail to: 300-1631 Dickson Avenue, Kelowna BC V1Y 8H2.
You will need your property roll number and assessment and jurisdiction area numbers in order to make the address change.
What if property ownership changes?
Utility invoices follow the property, not the owner. The RDNO does not get final meter reads (if a meter is installed) or create final bills when a property changes hands. The law firm or notary that is conveying the sale must contact the RDNO Finance department for an estimate of the amount owing and adjust for this amount on your statement of adjustments.
Note that the charges remain with the property when it is transferred and the new owner becomes responsible for these payments. The RDNO cannot make adjustments between owners if the actual amount of the final bill is different from the estimate.
I just bought a property in the Regional District and the first utility bill I received shows arrears from before I bought the property. Who is responsible for paying these arrears?
It is the responsibility of the lawyer or notary handling the transfer of ownership to ensure that a search is done through the RDNO to determine if there are any outstanding utility charges on a property and include those charges on the statement of adjustments. This is required to be sure that there are no outstanding debts or encumbrances attached to the property upon transfer of ownership.
To ensure water remains clean and uncontaminated, the RDNO has a Cross Connection Control Program. Certain services at higher risk of introducing contaminates into the water system must install cross connection prevention devices as per the Regional District of North Okanagan Cross Connection Control Regulation Bylaw No. 2651, 2014. These devices prevent contaminates from flowing backward, in the rare but possible instances of reverse flow into the community water supply.
MLW follows the Interior Health Water Quality Program, which is dedicated to achieving safe, clean, reliable drinking water as an essential component of a healthy community.
Annual and Monthly water quality reports are published to ensure transparency.
Residents can sign up for email notifications to follow water source changes or supply interruptions (planned or emergency).
To ensure water remains clean and uncontaminated right to your tap, we have implemented a Cross Connection Control Program. Certain services at higher risk of introducing contaminates into the water system must install cross connection prevention devices as per Regional District of North Okanagan Cross Connection Control Regulation Bylaw No. 2651, 2014 (Bylaw 2651). These devices prevent contaminants from flowing backward within a piping system and into the potable (drinking) water system.