Leak Adjustments

Did you know that you could be eligible for a credit if you've experienced significant and unexpected water loss due to plumbing failure?

A leak adjustment is when a property owner can provide plumber’s receipts or other pertinent evidence that a plumbing failure, resulting in an unexpected water loss, has been repaired, the property owner may complete a Leak Adjustment Application.

At the discretion of the General Manager, Utilities, a credit may be provided to the customer that is equal to half of the volume of the water loss. The water loss volume shall be calculated using the Water Meter data provided by the Encoder-Receiver-Transmitter (ERT). If the Water Meter has no ERT or there is insufficient data, then the water loss volume will be calculated by subtracting the historical average consumption of the billing quarter from the actual consumption. Historical averages will only include years in which a representative water use trend can be established, otherwise, estimates will be used based on typical consumption trends established by GVW.

Adjustments will be limited to the leak time as established by the ERT data if available. At maximum, all adjustments will be limited to the last two (2) quarters of billing, including the quarter when the repair was completed, but only if the credit volume is greater than 60 cubic metres.

The Leak Adjustment Application Fee will be subtracted from the billing credit allotted. Each property is limited to one (1) leak adjustment application every 36 months and may not apply for a subsequent adjustment for any leak involving the same plumbing.

Leak adjustments will NOT be considered for the following 

• above-ground piping or fixtures and/or where the leak is visible and is not covered by housing, walls, or other permanent structures
• leaks caused by frozen piping or fixtures that are not sufficiently protected from frost or freezing
• broken sprinkler heads or above-ground sprinkler systems
• rental properties
• routine dripping or leaking faucets, or water leaking commodes/toilets
• any type of faulty fixture with the exception of catastrophic breaks that were fixed immediately
• new construction for a period of one (1) year.

Leak Adjustment Application Fee  is the $64.00 application fee charged to submit a written request for consideration of a financial adjustment to a utility account due to a possible leak on a property.

Find the Leak Adjustment Application Form here

Who do I call if I have questions and to submit an application?