Updated: Notice to Greater Vernon Water Customers – Water Source Change

Water Notice

Updated - 2:58 pm

Source Change

Customers of Greater Vernon Water (GVW) are advised that the Kalamalka Lake water source has been turned back on, effective May 24, 2023, after the turbidity in Kalamalka Lake has returned to normal levels.

GVW has now returned to normal operations by supplying water from our two sources; the Duteau Creek Water Treatment Plant supplied by Duteau Creek and the Mission Hill Water Treatment Plant supplied by Kalamalka Lake.

Customers may notice some cloudiness or sediment in their water as a result of the change in direction of flow. If this occurs, run a cold water tap closest to where the water enters your house before your hot water tank, any in home filtration, or taps with aerators.

Original Notice - May 5, 2023

The Regional District of North Okanagan (RDNO) wishes to inform customers of Greater Vernon Water (GVW) the Kalamalka Lake water source has been turned off effective today, May 5, 2023 due to increased turbidity.

The decision to remove the Kalamalka Lake water source was based on increased turbidity at the drinking water system intake. The increase is due to rain and spring run-off in the Coldstream Creek watershed which then enters in Kalamalka Lake which is an unfiltered water source. Water will be supplied from the Duteau Creek Water Treatment Plant until turbidity decreases in Kalamalka Lake.                            

Customers who are not normally on the Duteau Creek water source will notice the water is much softer, has a low alkalinity, and pH. This may be of interest to those customers who have in-home water treatment systems or aquariums.

Staff will notify customers when the Kalamalka Lake water source is turned back on.

Where can I find updates?

Customers will be notified of any updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNorthOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.

If you have any questions, please contact the RDNO Utilities Department at 250-550-3700.