If you rent or own a property within an Electoral Area that is connected to an RDNO Utility, you can access your account information online through the new platform, MyRDNO.
With a MyRDNO profile, you can:
- Access detailed account information
- View current and past bills and account payment history
- Sign up for eBilling - paperless billing emailed right to your inbox!
- Print copies of your current or historical invoices and other account information
Instructions
Getting started with MyRDNO requires a quick, one-time initial setup. To create a MyRDNO profile, you will need an internet connection, email address, phone number, and your account number and access code (find these on your utility invoice).
Step 1: Setup your MyRDNO Profile
Navigate to the MyRDNO registration page, fill out the form and click "Continue".
Select a security question from the drop-down list and enter the answer to the question in the space below. You may be asked this question in the future if you need to reset your password.
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After registration, a confirmation screen will appear instructing you to verify your email address to complete the registration process.
Step 2: Log in to your email account & verify your account
Log in to the email account you provided on the registration form and locate the confirmation email from no-reply@rdno.ca. If you don't see the email in your inbox, check your junk or spam folder.
The confirmation email will include a verification code. Copy this code and enter it on the profile registration page, then click the "Continue".
Step 3: Log in to MyRDNO
You will be redirected to MyRDNO sign-in page. Enter your email address and the password, and log in.
Now that you have set up your profile, you can add your RDNO utility account(s).
Step 1: Log in to MyRDNO and click the "Register Accounts" button
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Step 2: Click the "Register a Utility Account" button
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Step 3: Enter your account number and access code
You can find your account number and access code at the top of a recent invoice.
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If you can't find an invoice, call us at 250-550-3700 or visit us at 9848 Aberdeen Road, Coldstream. Select whether you would like to receive future invoices by email, or to continue to receive them by mail and click "Continue".
If you have another account, you can repeat this process by clicking "Register Another Account" or return to the homepage by clicking "Home".
Frequently Asked Questions & Troubleshooting Guide
- Get your invoices by email by signing up for eBilling services
- Print copies of your current or past invoices for up to 7 years
- It's environmentally friendly, convenient, and easy to use!
Making a payment is not possible through MyRDNO. Visit the payment options webpage for other options.
The RDNO does not give out private access codes over the phone. To obtain your account number and access code, please create your MyRDNO profile, and once your MyRDNO profile is activated, you can email finance@rdno.ca and request your account number and access codes. Alternatively, you can bring your ID to the RDNO’s office at 9848 Aberdeen Road, Coldstream, and we can provide you with your information.
There is no need to create a new MyRDNO account. You can update your email in your existing MyRDNO account by logging in and selecting "Update Profile" then "Change Email".
Log in to your account, then select "Update Profile". In this section of your profile, you can update the following information:
- Email Address
- First Name
- Last Name
- Phone Number
- Password
- Security Question
There are two ways to change your invoice delivery method.
Option 1: On the main page of your MyRDNO profile, select "Edit Accounts" then "Change Bill Delivery Method," and update the delivery method for each account.
Option 2: Once you are in one of your registered accounts, in the "Statement Notification Method" section, select your delivery option - paper or email - then click "Save".
Your account is likely labelled "Historical Account" because of a change to your title through the Land Titles office. This can happen if you remortgage or change something with your property.
If this is the case, locate your most recent invoice and see if your access code has changed. If it has, you will need to re-register your account. If this does not fix the issue, or if you do not have a recent invoice please contact our Finance department by phone at 250-550-3700 or email finance@rdno.ca.
Yes, each owner can have their own MyRDNO account and select their preferred method of delivery.
Note: Paper copies of utility invoices are only mailed to one owner. You can have multiple owners receive email copies of the invoices.
If you have sold your property and would like to remove the registered accounts that are attached to your MyRDNO profile, select "Edit Accounts" and then select "Remove Accounts".
Note: Even after you've sold your property, you can view historical information for up to 7 years.
After 2 unsuccessful attempts to enter your security questions, your MyRDNO account will be locked for 60 minutes to protect your account. After 60 minutes, you will be able to re-attempt to enter your security questions.
If you have forgotten your password, you can reset your password by following the link on the MyRDNO login page. Select "Forgot your password? Reset it" on the MyRDNO login page, and an email will be sent to you from no-reply@rdno.ca. If you don't receive it within 5-10 minutes, check your spam/ junk folder. Once you receive the reset password email, follow the link provided, and you will be asked your security question. Once the question is answered successfully, you will be prompted to create a new password.